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Service Desk Engineer Budapest, Hungary

Descarca modele de CV European in limba romana sau engleza.

BRAINS CONSULTING – a leading Romanian company in recruiting IT specialists is recruiting for a multinational company: Service Desk Engineer – Level1
Budapest
Fresher / 6 months to 2 years
Engineering Degree, Diploma would be preferable
ITIL, MCSE, Software Development/Application support
L1 – L2  On-site Or Remote Support
Application Support: Prior experience in Application support/Software development, IT Helpdesk
IT Awareness: Understanding of SDLC, database technology, OS components would be useful
Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools.
ITIL: Knowledge of ITIL processes and procedures would be an added advantage
SAP - Application Support - will be optional
Mandatory Language: C2 level German language skills in combination with excellent English language
Call Handling: Exposure to call handling, excellent customer service skills
Email Communication: Good email writing skills
Excellent in verbal & written communication
Problem solving abilities, strong logical analytics
Can perform under stressful and stringent timelines with minimal help with ownership
Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.
Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.
Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
Ticket life cycle handling
Co-ordination between customers, resolver groups
Incident handling and escalation management
Ability to work independently and in a team environment
Ability to communicate well with internal and external contacts
Strong problem resolution skills required

The Package: 


Competitive Salary + Fantastic Benefits
Job Type: Permanent, Full-time
Flexible working hours
The opportunity to join a growing business with a great team culture
25 days holiday
Optional pension and healthcare scheme
Fun, collaborative environment – days out, sports events etc.  

You can see all our job oiffers on Facebook at Brains Consulting
If you are interested in applying for this position, please send your CV- in English- at  info@brainsconsulting.ro
 For further information, feel free to contact  Gabriel Stiopu – recruiter  0040 733733511
www.brainsconsulting.ro
 

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Service Desk Engineer Budapest, Hungary

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