Brains Consulting is recruiting:
Experienced ITIL Service desk Agent - Brussels onsite hybrid
ON SITE/ Hybrid, Berlin/ Germany
Full time
Work Experience:
At least 3-4years of relevant experience (Medior)
Job Description
We are looking for a Senior Service Desk Agent to work out of Brussels with the EUC (European Universities Consortium) on a Hybrid engagement.
DESCRIPTION OF TASKS:
- User guidance and support regarding the use of information systems developed in-house and ICT tools
- Categorize and prioritize incoming tickets correctly and escalate where needed
- Reproduce and investigate incidents related to information systems
- Identify and implement solutions and workarounds for incidents
- Report the results of investigations and propose actions to second-level support
- Follow-up incidents, user requests and bug reports and organise the reporting
- Document knowledge, known issues and transfer this knowledge to colleagues
- Participate in meetings with other teams
Requirements
Must Have:
- At least 3 years of specific expertise in ITIL ( IT Infrastructure Library) incident and problem management processes (min. competence level 2)
- At least 3 years of experience with a SMT (Service Management Tool) (min. competence level 2)
- 2+ years of proven knowledge in end user assistance and support of information systems
- Knowledge of wikis, collaborative sites and social networks
- 2+ years knowledge of office automation tools preferably (MS-Office)
- Excellent IT skills
- English Level c1 or above
- EU National or Permanent Resident
Self Assessment Questions:
1. Do you have at least 3 years of specific expertise in ITIL ( IT Infrastructure Library) incident and problem management processes (min. competence level 2)
2. Do you have at least 3 years of experience with a SMT (Service Management Tool) (min. competence level 2)
3. Do you have 2+ years of proven knowledge in end user assistance and support of information systems
4. Do you have knowledge of wikis, collaborative sites and social networks
5. Do you have 2+ years knowledge of office automation tools preferably (MS-Office)
6. Do you have excellent IT skills
7. Do you have English Level C1 or above
8. EU National or Permanent Resident
9. Do you have self-employment setup or are you willing to get it
10. Are you ok with NET30 payment
Sourcing Locations:
European Union
Benefits
Location: Brussels (Hybrid) Must be based or relocate within 2 hours of Brussels.
Annual Contract: 200+ Man Days per year with renewals for 3-4 years.
Daily Rate: 348 eur/day Gross on a Self-employed or B2B contract
Payment: 30 days after invoice sent/ NET30
Interested?
Please send your resume to IT@brainsconsulting.ro
More info – please contact Adelina Tirziu – IT Recruitment Manager: 0040733733411
Brains Consulting SRL
str. J.H. Pestalozzi, nr. 3-5, cam 207
Timisoara, Romania
sediul social:
str. Dreptatea, nr.16, ap. 11
Timisoara, Romania
Email: office @ brainsconsulting.ro
Phone: 0040 729 478762
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